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Consultants in business & technology strategy using
Customer Co-Design to improve Customer Experience and to Innovate.
Experts in:    • CRM     • Customer Service     • E-Commerce
• Portals    • Search & Findability     • Knowledge Management
• Web 2.0    • Customer Communities     • Social Media.
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Free Downloads
  • Five Steps in Selecting a Search Engine
• Ecommerce Search Planning and Evaluation Framework, Version 1
• PSGroup Bull’s-Eye: Ecommerce Search Solutions
• Customer Service KM Evaluation Framework
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  • Patty's Pioneers
• Patty's Visionaries
• CSM Exchange
• Podcasts
• Briefing requests
• Patricia Seybold's Speeches
• Polls
  
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Mitchell Kramer
Senior Vice President
Senior Consultant/Analyst (Link to Full Bio) (PDF of Full Bio)

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