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Consultants in business & technology strategy using
Customer Co-Design to improve Customer Experience and to Innovate.
Experts in:    • CRM     • Customer Service     • E-Commerce
Portals    • Search & Findability     • Knowledge Management
Web 2.0    • Customer Communities     • Social Networking.

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Press and Vendor Resources

Topic and Coverage Areas

Areas Representatives

Collaboration

Ronni Marshak: rmarshak @ customers.com

Cross-Channel CRM

Mitch Kramer: mkramer @ customers.com

Customer Analytics/ Customer Intelligence/ Customer Segmentation

Mitch Kramer: mkramer @ customers.com

Customer Communities

Matthew Lees: mlees @ customers.com

Customer Experience

Patricia Seybold: pseybold @ customers.com

Customer Metrics

Sue Aldrich: saldrich @ customers.com

Customer Portals

Mitch Kramer: mkramer @ customers.com

Customer Scenario® Mapping

Patricia Seybold: pseybold @ customers.com;
Ronni Marshak: rmarshak @ customers.com

Customer Self-Service

Mitch Kramer: mkramer @ customers.com

Enterprise Search

Sue Aldrich: saldrich @ customers.com

Online Strategy

Patricia Seybold: pseybold @ customers.com

Product Search and E-Merchandising

Sue Aldrich: saldrich @ customers.com

Quality of Customer Experience (QCE)SM

Patricia Seybold: pseybold @ customers.com
Sue Aldrich: saldrich @ customers.com

Self-Service and Support Search

Sue Aldrich: saldrich @ customers.com

Social Networking

Matthew Lees: mlees @ customers.com

Technology Infrastructure

Mitch Kramer: mkramer @ customers.com

THE BRIEFING REQUEST PROCESS

The Patricia Seybold Group welcomes companies to brief us about new products, business model changes, and about new partnerships and/or purchases.

To request a briefing, please contact:

Suggested tips and information to include in your email request:

  • Please submit your request at least two weeks prior to your requested briefing dates.
  • Clearly state what the company does and what you want to accomplish in the briefing.
  • Refer to our current list of research topic areas to see if you can identify the probably analyst who would be interested.

  • Please provide the following information in your request:

    • The Company
      • Company Name
      • Web Site
      • Mailing Address
      • What does the company do?
      • Who are the target customers?
      • Who are the major competitors?
    • The Contact
      • Contact Name
      • Contact Title
      • Contact Company (if different from above)
      • Web Site (if different from above)
      • Mailing Address (if different from above)
      • Phone
      • Email

    • The Meeting
      • Face to Face or Online
      • Recommended dates and times
      • Who will be present from the company?
      • What does the company want to brief us about?


RESEARCH ACCESS FOR THE PRESS

Patricia Seybold Group welcomes members of the press to have complimentary access to our research. To sign up for our weekly research email service and to get set up with online access, please contact:

Please be prepared to provide one of the following press credentials:

  • A business card with your editorial title from an established publication including your email address and Web site address.


  • Two copies of bylined articles (either in print or as URL’s) from the publication or online news outlet that you are employed or contracted. Articles must be published within the past six months.


  • A current editorial masthead that includes your name.


  • A copy of a letter of assignment or your contract from the publication or news outlet with an editorial contact.

Policies for Members of the Press

Reproduction Policy

  • Members of the press may make one attributed copy on paper and store one copy in electronic form for their personal, non-commercial use. Additional reproduction is strictly prohibited without the express written consent of PSGroup.


  • All information provided by the Patricia Seybold Group, Inc. (“PSGroup”) is proprietary information that belongs to PSGroup and is protected by US and international copyright law and conventions.

Citation Policy

  • Members of the press may cite portions of our research as long as it is identified as "Source: Patricia Seybold Group".

Copyright Information

  • Customer Scenario® and Customers.com® are registered trademarks of the Patricia Seybold Group, Inc.


  • Customer Flight DeckSM and Quality of Customer Experience (QCE)SM are service marks of the Patricia Seybold Group, Inc.

For more information: